How To Make A Claim

To make a claim simply follow the steps below. All valid claims will be paid once the necessary documents are received, without delay.

  1. Your beneficiary, family member or yourself should call us on
    1300 73 7697 or email service@reallifecover.com.au and let us know that you will be lodging a claim. We will provide the necessary documents and assist with the process.
  2. Complete the following forms and provide the following documents:
    • Claim Booklet
    • A certified copy of evidence of death
    • A certified copy of evidence of deceased’s age
    • A certified copy of proof of your identity and your relationship to the deceased
    • The original Policy Document and Policy Schedule.
    • If you would like the benefit amount paid directly into a bank account you can also include a completed Direct Credit Authority
  3. Send the above documents as soon as possible to:
    Claims
    PO Box 6728
    Baulkham Hills NSW 2153

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The Product Disclosure Statement (PDS) and Financial Services Guide (FSG) are designed to help you decide if a product is right for you and to help you make an informed decision about whether to use the services we provide in relation to Real Life Insurance products.

Real Life Insurance products are issued by Hannover Life Re of Australasia Ltd ABN 37 062 395 484. It is distributed and promoted by Hollard Financial Services Pty Ltd (HFS) ABN 53 128 692 884, AFSL 343079 trading as Real Life Insurance, of Level 38, 2 Park St, Sydney NSW 2000. Advice on this website is general only and does not consider your individual objectives or financial situation. Terms and Conditions apply, please review the relevant PDS & FSG  to ensure these products are right for you.