How To Make A Claim

To make a claim simply follow the steps below. All valid claims will be paid once the necessary documents are received, without delay.

  1. Download a Pet Insurance Claim Form
  2. Complete and sign the form
  3. Take the claim form to your vet, and have your vet complete the applicable sections
  4. Mail your completed claim form and original receipts to:
    Real Pet Insurance
    Locked Bag 9021, Castle Hill,
    NSW 1765

All claims should be submitted and received within ninety (90) days of the Vet Treatment being provided. Claims not received within this period will incur a late submission fee.

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Real Pet Insurance is issued and underwritten by The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL No. 241436. It is distributed and promoted by Hollard Financial Services Pty Ltd (HFS) ABN 53 128 692 884, AFSL 343079 of Level 38, 2 Park Street, Sydney NSW 2000.

Advice on this website is general only and does not consider your individual objectives or financial situation. Terms and Conditions apply. Please read the Policy Booklet which contains the PDS and FSG to ensure these products are right for you.